Snacka om soppa...
Installerade kittet, tre dagar senare slocknade ena sidan. Ballasten helt död.
Chattar med "Tony" där på vvme och _hen_ säger att jag måste betala 10 dollar för att få en ny... "fraktkostnad". Seriöst var det ja...
Pratade med någon som också kallade sig "Tony" innan idag om att de skulle skicka en ny ballast och ett set med 6000k lampor till mig och att jag kunde betala de 11 dollar lamporna kostar enligt deras sida. Fick ett e-mail med en faktura på $41... lol.
Försöker få dem att förstå att det får de stå för eftersom de sålt en felaktig vara. De fattar inte,
eller snarare så vill de inte fatta.
Här är chatloggen:
11:51:17 Melody: hi, how many i help you?
11:52:03 P-H: I talked to "Tony" earlier today regarding a broken ballast that worked 3 days
11:52:15 P-H: now I got an invoice for 41 dollar?! WTF?!
11:53:19 Operator Melody redirected you to another operator, please, wait a little
11:54:27 Operator Tony changed operator
11:54:49 Tony: This is Mika
11:54:55 Tony: I will send you the email
11:55:01 P-H: Hi
11:55:19 P-H: Why are you named Tony in the chat?! It's confusing
11:56:13 Tony: I am sorry,Tony is a comman name
11:56:58 Tony: common name
11:57:50 P-H: I have a broken ballast, you are going to send me another one, correct? Then I was wondering if I could buy spare 6000k bulbs and have that shipped in the same package as the replacement ballast so I don't have to pay extra for shipping.
11:58:09 Tony: Sent the email to you
11:58:12 Tony: PLease check it
11:59:39 P-H: Ok, forget about the spare bulbs... ignore that I mentioned that.
12:00:35 Tony: OK,if you only need warranty one 35w slim ballast,you need not cost money to send it back.,please just send us the pic and $10 is fine
12:01:08 P-H: I bought a kit with a faulty ballast, I have not got what I payed for. I am not going to pay more to get it replaced, you will have to replace the ballast free of charge.
12:02:39 Tony: But you bought this item on 2012-12-05 ,and you also need not cost money to ship it back
12:03:51 P-H: Yes, I installed it 4 days ago and it stopped working yesterday. I didn't install it because it was christmas and new year
12:04:49 P-H: I can cut the cables that is fine by me, but I am not giving you more money for a replacement ballast... that is not how a business should operate.
12:05:36 P-H: ... not how a SERIOUS business should operate, I might add.
12:05:43 Tony: Sorry sir,Acorrding to the company policy,normally customer need cost money to return the defective ballast for a new replcement.
12:06:06 Tony: Now we only need you pay a shipping cost for a new one
12:07:09 P-H: Ok, so if you buy a new car... and the engine in that car breaks down after 1 day... do you want to pay to have it fixed or do you want the seller to fix it for you?
12:09:16 Tony: I have offered you the fastest solution for you to get a new ballast
12:10:10 P-H: You have offered me to pay more to get a functioning kit
12:11:56 Tony: we could send you a new one,but customer need take over the shipping cost
12:14:09 P-H: Ok, I can pay total $15 for a set of 6000k bulbs and the replacement ballast, deal?
12:17:10 Tony: The price for one pair of 9006 bulbs is $36.33 to Sweden
12:17:42 P-H: not 9006, h1
12:18:27 P-H: you are going to send me a ballast, then you can combine shipping
12:21:15 Tony: so $41 is the lowest prie for BULB/H1/6K x 1.0 PAIR and warranty item:BALLAST/SLIM/35W x 1.0 ITEM
12:21:31 P-H: no way
12:21:45 P-H: very unserious of you
12:22:30 Tony: $36 for bulbs and $5 for shipping cost for a new ballast
12:23:46 P-H: not paying $36 for a set of bulbs.
12:23:57 P-H: I can pay $5 for the shipping fee
12:24:03 P-H: not a dime more
12:27:39 Tony: If we only ship one ballast ,the shippin cost will be more than $10,but we only let you pay $10
12:28:48 P-H: well, that is a cost you as a company must take... you can not charge your customers for a faulty unit... that is not an acceptable way of doing business
12:31:48 Tony: only $10 for a new 35 w slim ballast
12:33:45 P-H: you are offering me to pay to get a complete kit... I am not impressed
12:34:09 P-H: it's not "only", I already payed for a complete kit... but I didn't receive a complete kit as one ballast is fauly
12:34:12 P-H: faulty*
12:36:02 Tony: we need not you cost money to ship it back
Ja... erbjöd att betala 5 dollar för fraktkostnaden... bara för att få en lösning på skiten... men icke...
Vet inte riktigt hur jag ska lösa detta... handlar inte om pengarna, ren principsak... de jävlarna ska inte kunna göra hur som helst.